Best Shopify CRM Apps in 2023

4.1

Gather and use client information: See what individuals do over your site and promoting channels, at that point utilize each ounce of understanding to make exceptionally focused on messages.

Personalize each experience: Personalize every client experience dependent on the moves they make to construct significant connections that make your store stand out.

Engage past the inbox: Reach and draw in with your clients over the entirety of your showcasing channels. Convey custom missions from inbox to online media and past.

5

Simple information driven choices: Connect advertising and deals to precisely assess performance.

Identify development issues: Discover where your image is stuck and open your approach to scaling.

Skyrocket client maintenance: Grow on account of enduring client connections.

3.1

Track Customers and salesmen: Real-time sync from Shopify. Track deduplicated clients profiles, inclinations, communications, errands, messages, records, notes and orders.

Built-in maintenance situations: For Inactive clients, Due Refills, New clients, Loyal clients, Purchase criticism, Upgrades, new items and more.

Timely maintenance email and call: Automate your clients (B2B and B2C) venture utilizing both email groupings and additionally subsequent undertakings for your salesmen.

4.3

A CRM Designed For Retail: Keep your group composed and use channels to fragment your clients by shopping conduct and request history to focus on the privilege audience.

Smart and Personal Messaging: Dynamic fields and custom lookbooks make each two-way text or email to a client feel like it was implied only for them.

Omni-channel Sales Tracking: See how your messages convert into deals, what and where your clients are purchasing, and inspire your group to arrive at their business objectives.

4.6

Email and SMS Marketing: Solution to deal with your customized messages and SMS promoting by portions and execute triggers.

All information in “one window”: Manage your clients consolidating disconnected and online in a similar client information base. Sort out your requests in one place.

Channels of correspondence : Solution to oversee correspondence with your customers in Email, Livechat, SMS, Facebook, Instagram, LinkedIn and WhatsApp in a solitary window.

5

Richpanel is an ecommerce customer service tool that helps businesses manage their Shopify customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.

Pros:

• Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
• You can eliminate up to 30% of repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
• It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
• In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.

Cons:

• According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
• Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
• Richpanel isn’t built for seamless collaboration with your team. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities.
• Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month.